Refund policy

Refund and Returns Policy

Due to the nature of our custom-made items, only our readymade frames and framing products can be returned for a return or exchange.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pggallery.com.au. Please note that returns will need to be delivered to the following address: 227 Brunswick Street, Fitzroy VIC 3065

If your return is accepted, we will send instructions on how and where to send or deliver our package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@pggallery.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items) Any framing materials which are opened, will not be accepted for return or exchange. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on custom framing, sale items or gift cards.

Our artists are paid for the sale of their artwork after 30 days from the purchase date. An exchange cannot be accepted after 30 days.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@pggallery.com.au.